Shipping & Delivery
At Keepet Kosy, we aim to ensure that your eco-friendly pet products are delivered to you efficiently and securely. Below is an overview of our shipping and delivery process:
1. Processing Time
- Order Confirmation: Once your order is placed, you will receive an email confirmation.
- Processing Time: Orders are typically processed within 1-3 business days. During peak times, processing may take slightly longer.
2. Shipping Methods & Delivery Time
- Standard Shipping: Our standard shipping option delivers within 5-7 business days from the date of shipment.
3. Shipping Rates
- Domestic Shipping: Shipping rates vary based on the weight and destination of your package. The exact shipping cost will be calculated at checkout.
- Free Shipping: We offer free standard shipping on orders over a certain amount. Please check our website for current promotions.
4. Sustainable Packaging
We are committed to sustainability, which is why all orders are shipped in eco-friendly, recyclable packaging.
5. Order Tracking
After your order has shipped, you will receive a tracking number via email.
6. Delays and Issues
- Delays: Please note that unforeseen circumstances, such as severe weather or holidays, may cause shipping delays.
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us promptly at [customer service email], and we will assist you in resolving the issue.
7. Returns and Exchanges
For details on returns and exchanges, please refer to our Return & Exchange.
If you have any questions about your order or our shipping process, please contact us at Info@keepetkosy.com