FAQ

Do you ship overseas?
No, we currently offer shipping within the U.S. only. We're focused on providing quick and reliable service domestically. Stay tuned for future updates!

What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, email us at info@keepetkosy.com with photos or videos. We'll swiftly start the exchange process to resolve the issue.

What materials are used in your products?
Our products are made from 100% Texon Vogue, a washable kraft paper also known as vegan leather. This eco-friendly, SGS-certified material ensures durability and sustainability.

How long does it take to process and ship an order?
Orders are processed within 1-3 business days and shipped shortly thereafter.

What is the estimated delivery time for my order?
Delivery typically takes 2-8 business days after dispatch, depending on your location.

Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email to monitor your package's journey.

Are your products safe for pets?
Absolutely! All our products are crafted with non-toxic, pet-friendly materials, ensuring your furry friends' safety and comfort.

Are your products machine washable?
While our products are made from durable materials like Texon Vogue, we recommend hand-washing them with mild soap and air drying to maintain their quality.

Can I modify or cancel my order after it’s placed?
If you need to modify or cancel your order, please contact us at info@keepetkosy.com as soon as possible. We’ll do our best to accommodate changes before the order is processed.

Do you offer wholesale or bulk purchasing options?
Yes, we offer wholesale and bulk purchasing options for businesses. Please contact us at info@keepetkosy.com for more details.