At Keepet Kosy, we aim to ensure that your eco-friendly pet products are delivered to you efficiently and securely. Below is an overview of our shipping and delivery process:

1. Processing Time

• Order Confirmation: Once your order is placed, you will receive an email confirmation.
• Processing Time: Orders are typically processed within 1-3 business days. During peak times, processing may take slightly longer.

2. Shipping Methods & Delivery Time

• Standard Shipping: Our standard shipping option delivers within 5-7 business days from the date of shipment.

3. Shipping Rates

• Domestic Shipping: Shipping rates vary based on the weight and destination of your package. The exact shipping cost will be calculated at checkout.
• Free Shipping: We offer free standard shipping on orders over a certain amount. Please check our website for current promotions.

4. Sustainable Packaging

We are committed to sustainability, which is why all orders are shipped in eco-friendly, recyclable packaging.

5. Order Tracking

After your order has shipped, you will receive a tracking number via email.

6. Delays and Issues

• Delays: Please note that unforeseen circumstances, such as severe weather or holidays, may cause shipping delays.
• Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us promptly at [customer service email], and we will assist you in resolving the issue.

7. Returns and Exchanges

For details on returns and exchanges, please refer to our Return & Exchange.

If you have any questions about your order or our shipping process, please contact us at Info@keepetkosy.com

At Keepet Kosy, we ensure a straightforward process for returns and exchanges, prioritizing your satisfaction.

1. Returns

• Initiate Return: Email us at info@keepetkosy.com within 30 days for return instructions.
• Condition: Items must be unused, in their original condition and packaging. Damaged or soiled items may be refused.
• Shipping: You are responsible for return shipping, and we recommend using an insured, trackable method.

2. Exchanges

• Incorrect Items: Exchanges are only available for incorrect items received. For other exchanges, return the original item for store credit and place a new order.
• Shipping Costs: You are responsible for all shipping costs, including any import duties and taxes.

3. Non-Quality Issues

• Conditions Not Eligible: Items with pet hair, odors, or bacteria are not eligible for returns or exchanges.

4. Refunds

• Processing: Refunds will be processed to the original payment method within 7 working days after we inspect the returned item.

5. Color Variations

• Note: Actual product colors may vary from those shown online.

For any questions or further assistance, please contact us at info@keepetkosy.com.